Pricing for Malaysia
One flat monthly price with the AI receptionist included, in US dollars. Every plan starts with a 7-day free trial.
$29/month
7-day free trial
For one team that wants every chat answered and booked.
Start 7-day free trial$59/month
7-day free trial
For busy teams that review chats and fine-tune answers.
Start 7-day free trialEverything in Starter, plus:
$99/month
7-day free trial
For teams that send every booking to their own tools.
Start 7-day free trialEverything in Pro, plus:
Prices are in US dollars. At checkout, your card or bank may show an estimate in your local currency. Local taxes may apply.
Setup guide video · 2 min
A two-minute walkthrough of the real app: connect WhatsApp, set up your receptionist, start the free trial and go live.
Google Calendar works on every plan. Zapier, Make, Google Sheets and HubSpot connect on the Business plan.
Most WhatsApp chatbot pricing in Malaysia is hard to compare. One provider charges per agent seat, another sells AI credits, a third adds a markup on every Meta message, and the "from" price rarely includes the AI. NextReply takes a simpler route: one flat monthly price, set by how many bookings your business takes, with the AI receptionist included on every plan.
Below you will find the three plans, what counts as a booking, how Meta's own WhatsApp fees work in 2026, how paying in US dollars works from Malaysia, and which plan suits which kind of Malaysian business. Every plan starts with a 7-day free trial, so you can test it on real customer chats before you pay anything.
| Plan | Price per month | Bookings per month | Best for |
|---|---|---|---|
| Starter | $29 | Up to 500 | Single-outlet salon, barber, GP or dental clinic, small tuition centre |
| Pro (most popular) | $59 | Up to 1,500 | Busy aesthetic clinic, multi-chair dental practice, gym with classes |
| Business | $99 | Unlimited | Multi-branch groups, property agencies, businesses that need CRM sync |
Prices are in US dollars and are the same in every country. At checkout, your card or bank may show an estimate in your local currency, and the ringgit amount on your statement depends on your bank's rate. Local taxes may apply. Every plan starts with a 7-day free trial.
Every plan includes the AI receptionist replying 24/7 on WhatsApp, voice-note and photo understanding, replies in Malay, English, Chinese and other languages, Google Calendar booking, chat handoff to your team and a bookings dashboard with calendar view.
The features page explains each item in detail.
A booking is an appointment the AI confirms and adds to your calendar: a haircut, a scaling appointment, a trial tuition class, a car service slot. Chats that only ask questions, such as "berapa harga facial?" or "where is your outlet?", do not count. Neither do reschedules of an existing booking. A salon in Damansara Utama taking around 15 bookings a day through WhatsApp uses roughly 450 a month, which fits Starter. A dental group with three chairs in Bangsar and Cheras doing 50 a day across both outlets needs Pro.
Yes, Meta charges for some WhatsApp messages, separately from NextReply. Since July 2025 Meta bills per delivered template message, with rates set per country and category (marketing, utility, authentication). Template messages are the ones a business starts, such as campaign blasts and follow-ups sent after the chat has gone quiet.
Conversations that customers start run inside WhatsApp's customer-service window. Replies inside that 24-hour window are free under Meta's current pricing; templates sent outside it are charged per message, so check the current rates for Malaysia on Meta's WhatsApp pricing page (linked below) before you budget. In practice, a booking business that mainly answers incoming chats has low Meta costs; heavy use of promotion templates costs more. Appointment reminders from NextReply are coming soon and will be utility templates when they launch. NextReply's plan price covers the AI, booking and dashboard, not Meta's message fees.
Prices are in US dollars. At checkout, your card or bank may show an estimate in your local currency; the final ringgit amount depends on your bank's exchange rate and any card fees. Local taxes may apply, and any tax is shown at checkout and on your invoice. If you need a specific invoice format for your accounts, email hello@nextreply.io or contact us before you subscribe; existing customers can reach support@nextreply.io.
Subscriptions can be cancelled at any time and stop at the end of the paid period; we don't refund partial months unless the law requires it.
Not sure? Browse examples by industry or see how NextReply works from first message to confirmed slot.
A fair way to judge any harga chatbot WhatsApp is cost per confirmed appointment. Take an aesthetic clinic in Mont Kiara on Pro ($59 a month) that books 600 appointments through WhatsApp. That is about ten US cents per booking before Meta's message fees, and the booking confirmations themselves go out inside the chat the client started. The total usually sits far below the cost of an extra part-time receptionist, and the AI covers nights, weekends and public holidays that a part-timer would not.
The calculation looks different for a broadcast-heavy business. If you mainly send promotions to thousands of contacts, Meta's marketing template fees will be your biggest cost whichever tool you use. NextReply is built for answering and booking rather than mass marketing; opt-in reactivation, feedback and event campaigns and appointment reminders are both coming soon.
With those ready, set-up is mostly a matter of copying them into NextReply and testing a few chats from your own phone before you switch the AI on for customers.
WhatsApp is the channel NextReply runs on today, and it is live on every plan. Instagram DMs, Facebook Messenger and Telegram are coming soon and will use the same knowledge base and calendar. We have not announced how those channels will sit across the plans, so we will not guess here. Until they launch, put a WhatsApp link in your Instagram bio, Facebook Page and Telegram channel so enquiries reach the assistant that already books. Email hello@nextreply.io to hear when each one goes live; the channels overview explains how each app will behave, including Meta's 24-hour reply window on Instagram and Messenger.
You do not need a new number or a separate API account to start. With WhatsApp Coexistence you connect the WhatsApp Business number your customers already know and keep using the app on your phone. The AI handles the volume; you jump in when you want.
Many API providers in Malaysia price by agent seats or monthly active contacts and sell AI as an add-on. That suits sales teams running broadcast campaigns. For an appointment business, the useful number is the cost per booking. Our comparison for Malaysian SMEs goes through booking, voice notes, Coexistence and cost side by side, and the compare hub lists other tools. If you are weighing Meta's own free AI in the WhatsApp Business app, read Meta Business AI vs NextReply. Back to the NextReply Malaysia overview.
We use one fixed US dollar price in every country: $29, $59 or $99 a month. At checkout, your card or bank may show an estimate in ringgit. Local taxes may apply.
Yes. Meta bills template messages your business starts, such as campaigns, per message at its rates for Malaysia; replies inside the 24-hour customer-service window are free. NextReply's price covers the AI, booking and dashboard.
Yes for business use. Meta's 2026 terms bar general-purpose AI chatbots, but booking and customer-service assistants that serve one business and hand off to humans, like NextReply, are allowed.
You can move up to the next plan at any time. Pro covers up to 1,500 bookings a month and Business has no limit.
Yes. Every plan, Starter, Pro and Business, has a 7-day free trial. Connect WhatsApp, add your services and let the AI book real customers before your first payment.
Yes. Multilingual replies, WhatsApp voice notes and photos, Google Calendar booking and handoff are in every plan.
Yes. WhatsApp Coexistence lets you connect your current number and keep the app running alongside the AI.
Instagram, Messenger and Telegram are coming soon, and we will publish how they fit the plans when they launch. Today every plan covers WhatsApp in full.
Start your 7-day free trial, connect your WhatsApp number and add your services and hours. NextReply answers and books around the clock.
