For Kuwait City, Hawalli and Salmiya
NextReply replies to every WhatsApp in Arabic or English, books into Google Calendar and keeps your Business app. Every plan starts with a 7-day free trial.
Setup guide video · 2 min
A short walkthrough of the real app, from creating your account to the AI answering customers on WhatsApp. You can follow along during your 7-day free trial.
Link your WhatsApp Business number. Instagram, Messenger and Telegram are coming soon.
Add services, prices, working hours and FAQs, then choose how the assistant sounds.
Customers get replies in seconds, bookings land in Google Calendar and you get a notification for each one.
Kuwaiti customers already handle much of daily life over chat: confirming a delivery, sending a photo to a tailor, checking if the barber has a slot before Isha. They are used to quick, polite replies with a personal touch. What they dislike is waiting, being asked to download an app or being sent to a long web form.
Booking inside the chat they already use removes all three. The customer stays in WhatsApp, gets an answer in seconds and ends with a written confirmation they can scroll back to. The business gets a booking in its calendar, not a missed message.
Customers in Kuwait are used to paying through KNET, including payment links sent by chat. NextReply books appointments; it does not take payments. If you send KNET links for deposits, your team continues to do that from your usual system, and the assistant can tell customers when a deposit applies and that a staff member will send the link.
NextReply is a WhatsApp chatbot for Kuwait's clinics, salons, restaurants and service businesses. It replies to every message in Arabic or English within seconds, offers real free times, books the appointment into Google Calendar and hands the chat to your staff when a person is needed. It works late into the night, on Fridays and through Ramadan, so no booking waits until morning.
In Kuwait, customers message before they call. They save your number from Instagram, a friend forwards it, or they tap the WhatsApp button on Google Maps. Then they ask "شكثر سعر التنظيف؟" at 11pm and expect an answer. A front desk that only replies during shifts loses a share of those people every night. NextReply makes sure each one gets an answer and, where possible, a confirmed booking.
Arabic speakers can read the Arabic Kuwait page. This page is for English-speaking owners and managers, a large group in Kuwait's private sector.
Google Calendar works on every plan. Zapier, Make, Google Sheets and HubSpot connect on the Business plan.
Automotive & workshopsDrivers describe the problem in a voice note or send a dashboard photo; NextReply books the…
WhatsApp is live on every plan. Instagram, Messenger and Telegram are coming soon and will use the same services, hours and answers.
Here is a typical exchange with a salon in Salmiya, shown in English with the Arabic flavour kept:
Customer: هلا، عندكم موعد باچر للصبغ؟ (Hi, do you have a colour appointment tomorrow?)
NextReply: هلا والله! Yes, tomorrow we have 4:30 pm with Maha or 7:00 pm with Noor. Which suits you?
Customer: 7 اوكي
NextReply: Done. Root colour with Noor, tomorrow at 7:00 pm. May I have your name for the booking?
The assistant understands Kuwaiti spellings such as "باچر" and "شلون", mixed Arabic and English, and voice notes. It replies warmly but professionally, in the tone you choose.
Kuwait's customer base is also one of the most mixed in the Gulf. On a single afternoon a clinic in Hawalli may hear from Kuwaiti families, Egyptian teachers, Indian engineers and Filipino nurses. Each gets a reply in their own language, and your staff read every booking in the language they prefer.
Salons along Salem Al Mubarak Street in Salmiya and in Jabriya juggle colour, nails, blow-dries and bridal packages, often for groups. The assistant books each service with the right stylist and keeps a record of who booked what.
Private clinics in Jabriya, Hawalli and near the Sabah Medical Area in Shuwaikh answer the same questions all day: Which doctor is in on Saturday? Do you accept my insurance? Is there parking? NextReply books by doctor and passes anything clinical to your staff. See the dental clinics page and the medical clinics page.
Restaurants in Kuwait City, Sharq and around The Avenues get table requests at all hours, plus large-group enquiries during Ramadan for ghabga gatherings. The assistant takes standard reservations and passes large or private bookings to your manager.
Car service centres in Shuwaikh Industrial, tutoring centres in Hawalli and cleaning companies across Farwaniya all run on WhatsApp too. See all industries.
Booking rules such as service length, buffers between clients and which staff can do which service are explained on the appointment booking page. Calendar sync and double-booking protection are covered on the Google Calendar page.
The assistant is only as good as the information you give it, so setup focuses on the questions that fill your inbox. For most Kuwaiti businesses they fall into five groups:
Write these once in plain language. The assistant rephrases them naturally for each customer, in Arabic or English, and never adds facts that are not in your list. If something changes, such as a new price for the summer, update it and the next reply uses the new information.
Kuwait's weekend falls on Friday and Saturday. Many service businesses open on both days with different hours, often starting after Friday prayers. Weekday evenings are busy until late, and summer pushes even more activity after dark. You set hours for each day, add breaks, and the assistant offers only times inside them.
Ramadan changes everything: later opening, a break for iftar, and a busy stretch after taraweeh that can run past midnight. Update your hours for the month and the assistant follows them from the first night. Add holiday closures for Eid and for National Day and Liberation Day on 25 and 26 February, and customers who message during a closure are booked for your first open day.
When the clinic or salon opens, the night's work is already done. Your team sees:
On the Pro plan you can also read back through full conversations, review how the assistant answered and adjust your FAQs so the next reply is even better. Nobody has to scroll through 60 unread chats trying to work out who still needs an answer.
Your number is your shopfront. With WhatsApp Coexistence, Meta's official option for using the WhatsApp Business app and the Business Platform on one number, you keep both the number and the app. Staff still reply from their phones whenever they like, and the assistant covers everything else. The Coexistence page lists what to check before you connect.
Instagram is where many Kuwaiti businesses are discovered, from home bakers to dental clinics. NextReply runs on WhatsApp today, on every plan, and that is where it reads voice notes, understands photos and books appointments. Instagram DMs, Facebook Messenger and Telegram are coming soon. When they launch, a follower who asks "شكثر؟" under a post will get the same price, the same calendar and the same handoff rules as a WhatsApp customer.
Until then, the practical step is a WhatsApp link in your Instagram bio and on your Facebook Page, so new enquiries reach the assistant that already books. Email hello@nextreply.io to hear when each channel goes live. The channels overview explains what each one is planned to do.
In Kuwait, the Communication and Information Technology Regulatory Authority (CITRA) has issued a Data Privacy Protection Regulation that covers how personal data is collected and processed by service providers. Read the CITRA Data Privacy Protection Bylaw and ask your adviser how it applies to your business.
Since 15 January 2026, Meta's WhatsApp Business Solution Terms bar general-purpose AI chatbots from the platform, while business assistants for tasks such as bookings and customer service remain allowed. NextReply is a booking and customer-service assistant: it answers only from your services, prices, hours and FAQs, and it hands over to people. That keeps your number within the rules.
Every plan comes with a 7-day free trial, so you can see the assistant book real Kuwaiti customers before you pay. Prices are in US dollars and are the same in every country. At checkout, your card or bank may show an estimate in Kuwaiti dinars. Local taxes may apply.
| Plan | Price per month | Bookings per month |
|---|---|---|
| Starter | $29 | Up to 500 |
| Pro | $59 | Up to 1,500 |
| Business | $99 | Unlimited |
Every plan includes Arabic and English replies, WhatsApp voice notes and photos, Google Calendar booking and handoff. Pro adds conversation history and self-editing; Business adds CRM webhooks and dedicated onboarding. Meta bills some WhatsApp messages that your business starts, such as marketing templates, separately. Appointment reminders are coming soon. Full plan details are on the pricing page. Want to see setup first? Read how it works.
Enquiries that end without a booking, such as price or parking questions, do not count against your plan.
$29/month
7-day free trial
For one team that wants every chat answered and booked.
Start 7-day free trial$59/month
7-day free trial
For busy teams that review chats and fine-tune answers.
Start 7-day free trialEverything in Starter, plus:
$99/month
7-day free trial
For teams that send every booking to their own tools.
Start 7-day free trialEverything in Pro, plus:
Prices are in US dollars. At checkout, your card or bank may show an estimate in your local currency. Local taxes may apply.
Yes. It understands everyday Kuwaiti Arabic, including spellings like "باچر" and "شلون", Arabic mixed with English, and voice notes. It replies in clear, polite Arabic or English.
NextReply books appointments but does not process payments. If you take deposits by KNET link, your team sends the link as usual; the assistant can tell customers a deposit applies.
No. The assistant replies in the language each customer uses, whether that is Kuwaiti or Egyptian Arabic, English, Hindi, Malayalam or Tagalog, from one set of services and FAQs that you write once.
Yes. Every plan has a 7-day free trial. After that, plans cost $29, $59 or $99 a month in US dollars; your card or bank may show an estimate in dinars at checkout, and local taxes may apply.
Yes, when it is a business assistant. NextReply handles bookings and customer questions for your business and hands over to staff, which Meta's terms allow.
Yes. Set separate Friday hours and a Ramadan timetable with an iftar break and late-night hours. The assistant follows them automatically.
Starter covers up to 500 bookings a month, Pro up to 1,500 and Business is unlimited. Questions that do not end in a booking do not count.
Usually not. Coexistence lets you connect your existing WhatsApp Business app number and keep using the app.
Start your 7-day free trial, connect your WhatsApp number and add your services and hours. NextReply answers and books around the clock.
