From Muscat to Salalah
NextReply replies to every WhatsApp in Arabic or English, understands voice notes and books appointments into Google Calendar, 24/7. Every plan starts with a 7-day free trial.
Setup guide video · 2 min
A short walkthrough of the real app, from creating your account to the AI answering customers on WhatsApp. You can follow along during your 7-day free trial.
Link your WhatsApp Business number. Instagram, Messenger and Telegram are coming soon.
Add services, prices, working hours and FAQs, then choose how the assistant sounds.
Customers get replies in seconds, bookings land in Google Calendar and you get a notification for each one.
A customer who walks into a shop and finds nobody at the counter leaves. The same thing happens on WhatsApp, only more quietly. Messages that arrive while the dentist is with a patient, while the mechanic is under a car or after the spa has closed often get answered hours later, when the customer has already chosen someone else.
NextReply keeps the door open:
You can see everything it does on the features page.
NextReply is a WhatsApp chatbot for businesses in Oman that take bookings: dental clinics, spas, salons, car workshops, tour operators and tutors. It replies to every message in Arabic or English within seconds, understands voice notes, offers real free times from your Google Calendar and books the appointment. When a customer needs a person, it hands the chat to your team and alerts you.
Omani business press has called WhatsApp the country's new shopfront, and owners see it every day. Customers find you on Instagram or Google Maps, tap the WhatsApp button and ask a question. For a small team in Muscat or Salalah, keeping up with those messages while serving customers in person is hard. NextReply takes the routine part of that work, so every message gets an answer and fewer bookings slip away.
Arabic speakers can use the Arabic Oman page.
Google Calendar works on every plan. Zapier, Make, Google Sheets and HubSpot connect on the Business plan.
Automotive & workshopsDrivers describe the problem in a voice note or send a dashboard photo; NextReply books the…
WhatsApp is live on every plan. Instagram, Messenger and Telegram are coming soon and will use the same services, hours and answers.
Omani customers value courtesy. You set the assistant's tone, and it greets people the way a good receptionist in Muscat would:
Customer: السلام عليكم، عندكم موعد مساج يوم الخميس؟
NextReply: وعليكم السلام، حياك الله! كيف نقدر نخدمك؟ Thursday we have 5:00 pm or 7:30 pm for a 60-minute massage. Which would you like?
It understands Omani and Gulf Arabic, Arabic mixed with English and voice notes, and replies in Arabic, English or the customer's language. Many workshops and home-service companies in Oman also serve customers who write in Urdu, Hindi, Malayalam or Bengali; each gets an answer in their own language.
Dental practices in Al Khuwair, Qurum and Madinat Sultan Qaboos get many WhatsApp questions about cleaning, whitening, braces and children's appointments. The assistant books check-ups by dentist and passes pain, swelling and treatment questions to your staff. More on the dental clinics page.
Polyclinics in Ruwi, Al Ghubrah and Bawshar book by specialty and doctor. NextReply handles the scheduling and the practical questions, and never gives medical advice. See the medical clinics page.
Spas and wellness centres around Shatti Al Qurum and Al Mouj, and hospitality businesses in Salalah during the khareef season, see sudden peaks of enquiries from visitors who prefer to message. The assistant books treatments and answers questions about packages and opening times.
Garages in the industrial areas of Muscat, Sohar and Nizwa receive photos of damage, warning lights and tyres. The assistant reads the photo, suggests the right service and books an inspection slot. The same flow works for tutors, cleaners and gyms.
Take a family-run service centre in Sohar's industrial area with four bays and one person on the front desk. In a normal week it receives around 180 WhatsApp messages. Most are the same: "How much for an oil change on a Land Cruiser?", "Can you check my AC today?", a photo of a dashboard light, a voice note asking whether Saturday is open.
Without help, the desk answers what it can between customers at the counter. Messages that arrive during lunch, after 6pm or on Friday wait. Some of those customers go to the next workshop on the road.
With NextReply, the price questions get instant answers from the workshop's list. Photos are matched to services such as AC inspection or diagnostics. The assistant offers bay slots that fit the job length, books them into the workshop calendar and tells the customer what to bring. Anything that needs a mechanic's judgement, such as a repair estimate, goes to the team with the photo attached. The front desk spends the week on customers in front of them, and the bays stay full.
See the booking rules on the appointment booking page and how calendars stay in sync on the Google Calendar page.
Missed appointments hurt small clinics and spas most, because one empty hour can be a large share of the day's income. Many of them start with a booking that was never clear: a time agreed in a hurried call and never written down. NextReply ends every booking with a written confirmation in the WhatsApp chat, with the service, staff member, day and time. If the customer needs to change it, they reply in the same chat and the assistant moves them to another free time, so the old slot returns to the calendar for the next person who asks.
Automatic appointment reminders are coming soon. They are built and waiting for Meta's template approval. When they launch, they will be WhatsApp template messages that Meta bills per message at the rate for the customer's country, and only customers who agree to receive them will get them.
Oman's weekend is Friday and Saturday, and many businesses open on Saturday and on Friday afternoon. You set hours per day, including breaks for prayer or lunch, and the assistant only offers times inside them.
Oman also has strong seasons. Dhofar's khareef brings visitors to Salalah from June to September. Winter is peak season for tourism in Muscat. Ramadan shifts most businesses to late hours with an iftar break, and National Day holidays in November close many offices. Update your hours for each period in minutes; customers who message while you are closed are booked for your next open day.
NextReply supports WhatsApp Coexistence, Meta's official way to run the WhatsApp Business app and the Business Platform on one number. You keep your app, your chat history and the number your customers know. Read more on the Coexistence page.
Omani customers know local payment options such as OmanNet cards and Thawani links. NextReply books appointments; it does not handle payments. If you take deposits, your team sends the link from your usual system, and the assistant can tell customers when a deposit applies.
Instagram is where many Omani spas, salons and cafés are discovered. NextReply runs on WhatsApp today, on every plan, and that is where it reads voice notes and photos and books appointments. Instagram DMs, Facebook Messenger and Telegram are coming soon. When they launch, they will share one calendar and one set of answers with WhatsApp, so the 6pm slot booked by an Instagram follower in Qurum will disappear from the options offered to a WhatsApp customer a minute later.
Until then, put a WhatsApp link in your Instagram bio and on your Facebook Page so new enquiries reach the assistant that already books. Email hello@nextreply.io to hear when each channel goes live, and see the channels overview for what each one is planned to do.
Oman's Personal Data Protection Law was issued by Royal Decree No. 6/2022 and came into force in February 2023, with executive regulations issued in 2024. The Ministry of Transport, Communications and Information Technology oversees it. It covers consent, purpose and the protection of sensitive data such as health information.
This is general information; check your obligations with a qualified adviser.
Since 15 January 2026, Meta's WhatsApp Business Solution Terms bar general-purpose AI chatbots. Business assistants for bookings and customer service remain allowed. NextReply answers only from your business information, books appointments and hands over to people.
In practice that means the assistant stays on topic. Ask it about your opening hours, a treatment, a price or a free slot and it answers. Ask it to write a poem or explain the news and it politely brings the conversation back to your services, or hands over to a person. That focus protects your WhatsApp number and keeps conversations short for customers who simply want a time.
Every plan comes with a 7-day free trial, so you can watch the assistant book real Omani customers before you pay. Prices are in US dollars and are the same in every country. At checkout, your card or bank may show an estimate in Omani rials. Local taxes may apply.
| Plan | Price per month | Bookings per month |
|---|---|---|
| Starter | $29 | Up to 500 |
| Pro | $59 | Up to 1,500 |
| Business | $99 | Unlimited |
Every plan includes Arabic and English replies, WhatsApp voice notes and photos, Google Calendar booking and handoff. Meta bills some WhatsApp messages that your business starts, such as marketing templates, separately. Full details are on the pricing page, and the setup steps are on how it works.
$29/month
7-day free trial
For one team that wants every chat answered and booked.
Start 7-day free trial$59/month
7-day free trial
For busy teams that review chats and fine-tune answers.
Start 7-day free trialEverything in Starter, plus:
$99/month
7-day free trial
For teams that send every booking to their own tools.
Start 7-day free trialEverything in Pro, plus:
Prices are in US dollars. At checkout, your card or bank may show an estimate in your local currency. Local taxes may apply.
It understands Omani and Gulf Arabic, including voice notes, and replies in polite, clear Arabic. It can also reply in English or the customer's own language.
Yes. Every plan has a 7-day free trial. After it, plans cost $29, $59 or $99 a month in US dollars; your card or bank may show an estimate in rials at checkout, and local taxes may apply.
Yes. Customers send photos on WhatsApp, and the assistant uses them to choose the right service and book an inspection. Pricing for repairs can be passed to your team.
Yes. Meta bars general-purpose AI chatbots, not business booking and support assistants with human handoff, which is what NextReply is.
Yes. It answers every enquiry at once, whatever the volume. Pick the plan that covers your busiest month, or choose Business for unlimited bookings.
Starter includes up to 500 bookings a month, Pro up to 1,500 and Business is unlimited. Enquiries that do not end in a booking do not count.
Yes. The assistant books for every staff member from one number, using each person's calendar, and your team can still reply from the WhatsApp Business app.
Yes. With Coexistence you keep your number and the WhatsApp Business app.
Start your 7-day free trial, connect your WhatsApp number and add your services and hours. NextReply answers and books around the clock.
