Talk to a human at NextReply

We built an AI receptionist, so it would be a little odd to hide behind one. When you contact NextReply, a member of our team reads your message and replies. Write to hello@nextreply.io for sales, partnership and general questions, or to support@nextreply.io if you already use NextReply and something needs fixing. You can also use the form on this page.

To help us answer in one reply rather than three, the sections below explain what to include for the most common kinds of question: sales, support, Coexistence setup, data and privacy, and agency partnerships.

Most sales questions are about fit. To give you a straight answer, tell us:

• What kind of business you run (salon, clinic, gym, garage, estate agency and so on) and how many locations.
• Roughly how many WhatsApp enquiries and bookings you handle a month.
• Which calendar you use today. NextReply books into Google Calendar.
• Whether customers also message you on Instagram, Messenger or Telegram. NextReply works on WhatsApp today and those three channels are coming soon, so we will tell you honestly what that means for you.
• Whether you need bookings sent to a CRM such as HubSpot, or to Google Sheets.

With that, we can tell you which plan fits, or tell you honestly if another kind of tool would suit you better. Plans and prices are on the pricing page; the capability list is on the features page.

If something is not working, email support@nextreply.io. These details save a lot of back and forth:

1. The email you signed up with and your business name.
2. What you expected to happen and what happened instead.
3. The time it happened and, if you can, a screenshot of the chat or dashboard.
4. Whether it affects one customer or everyone.

Pro plan customers get priority support, and Business plan customers get dedicated onboarding. If the issue is that the AI gave a wrong answer, check your services, hours and FAQs first: the AI answers from what you have entered, so a fix there usually fixes the reply.

The most common setup question is: "Can I keep using the WhatsApp Business app?" With Coexistence, yes. Your number stays in the app on your phone while NextReply connects through Meta's platform. If you get stuck during connection, tell us:

• Whether your number is currently on the WhatsApp Business app, the regular WhatsApp app, or another API provider.
• Which country the number is registered in.
• Any error message you saw during the connection steps.

The standard steps are on how it works. Numbers that are already connected to another provider need to be disconnected there first, because a number can sit with one API provider at a time.

Businesses, and sometimes their customers, ask us about data. We can help with:

• Questions about what we process and why, and which providers we use.
• Data processing terms for your business.
• Requests to access, correct or delete personal data.
• Security questionnaires from larger clients or clinic groups.

If you are a customer of a business that uses NextReply, contact that business first; they control your conversation data and we act on their instructions. You can still write to us and we will help route the request.

Marketing and web agencies often manage WhatsApp for several clients, such as a group of clinics or salons. If that is you, tell us how many clients you look after, which countries they are in, and whether you want to manage their setup yourselves or have each client sign up directly. We will tell you plainly what we can offer today.

Subscriptions are billed monthly in US dollars. At checkout, your card or bank may show an estimate in your local currency, and local taxes may apply. Subscriptions can be cancelled at any time and stop at the end of the paid period. If you need an invoice with specific company details, a change of billing email or help understanding a charge, email support@nextreply.io with your account email and the invoice date. Meta's WhatsApp message charges are set by Meta and are separate from the NextReply subscription; if you are unsure which line a charge belongs to, ask and we will explain it.

If the AI gave a customer a wrong price, an outdated opening time or an answer you would not have given, please tell us. Send the time of the conversation and what the right answer should have been. In most cases the fix is in your own settings: an old price in the services list, a missing FAQ, or hours that need updating. We will point you to the exact place. If the AI misunderstood something it should have handled, we want to know, because that is how the product improves for everyone.

If your number is already connected to another WhatsApp Business API provider, the move to NextReply needs a little planning. Tell us which provider you use today, whether you have message templates you want to keep, and when your current billing period ends. We will suggest a quiet time to switch, explain which templates need to be submitted again under your account, and check that your services and calendar are ready before the number moves, so customers never message into a gap. Comparisons with common providers are on our comparison hub.

We read every feature request. The most useful ones describe the situation rather than the solution: "Our clients often book two services back to back and the AI books them separately" tells us more than "add multi-booking". Tell us your business type and how often it happens.

• Prices: Starter $29, Pro $59, Business $99 per month, in US dollars, each with a 7-day free trial. Local taxes may apply.
• Meta fees: Meta charges for certain WhatsApp template messages separately from our subscription.
• Channels: WhatsApp is live on all plans. Instagram DMs, Messenger and Telegram are coming soon. See the channels overview.
• Reminders: appointment reminders are coming soon; today every booking is confirmed in the chat.
• Booking: Google Calendar, on every plan. See the appointment booking page.
• After hours: the AI books while you are closed. See after-hours replies.
• Your industry: see the industries hub.

Want background on who we are? Read about NextReply.

NextReply is operated by Meridian Digital, Business Bay, Dubai, United Arab Emirates. For anything formal, such as contracts, data processing terms or legal notices, write to hello@nextreply.io and mark the subject line accordingly so it reaches the right person quickly. Our privacy policy and terms of service set out how we handle data and the rules that apply to your subscription.