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NextReply Philippines
For Philippine businesses whose clients message from abroad
For resorts, clinics and property sellers with overseas clients: an AI on WhatsApp that replies in their language and books into Google Calendar. Messenger is coming soon. Try it free for 7 days.
- WhatsAppLive
- InstagramComing soon
- MessengerComing soon
- TelegramComing soon
- Books straight into Google Calendar
- Keep your WhatsApp Business app
- Replies in your customer’s language
Setup guide video · 2 min
Watch NextReply go live on WhatsApp in 2 minutes
A short walkthrough of the real app, from creating your account to the AI answering customers on WhatsApp. You can follow along during your 7-day free trial.
What the video shows
- Create your account at app.nextreply.io
- Connect your WhatsApp number through Meta
- Set up your AI receptionist: name, tone, language, opening hours and handover to a person
- Add your services
- Add your knowledge and FAQs
- Choose a plan ($29, $59 or $99 a month) and start the 7-day free trial, with checkout by Stripe
- You’re live: the AI replies 24/7 and books appointments into your calendar
Live in three steps
Connect your number
Link your WhatsApp Business number. Instagram, Messenger and Telegram are coming soon.
Teach it your business
Add services, prices, working hours and FAQs, then choose how the assistant sounds.
It answers and books
Customers get replies in seconds, bookings land in Google Calendar and you get a notification for each one.
NextReply at a glance
- 24/7Replies on WhatsApp
- 7 daysFree trial on every plan
- $29Per month to start
- MultilingualReplies in your customer’s language
Who NextReply suits in the Philippines
- Resorts, hotels and dive shops with foreign guests asking about rooms, packages, transfers and dives. See WhatsApp booking for resorts.
- Dental clinics serving dental tourists and balikbayan patients who want implants, veneers or a full check-up during a short visit home. See dental clinics with foreign patients.
- Medical and aesthetic clinics with overseas or expat patients, covered on the general medical clinics page.
- Real estate sellers handling OFW and overseas buyers who want to see units by video call. See real estate for OFW buyers.
- Any business in BGC, Makati, Ortigas or Cebu IT Park with expat or international clients, from language schools to wellness studios, as listed on the industries page.
A WhatsApp chatbot for Philippine businesses with clients abroad
Here is the honest picture of chat apps in the Philippines. Most local customers message businesses on Facebook Messenger, and Viber comes second. Infobip's 2026 country data puts Messenger at about 95% of phone users, Viber at about 71% and WhatsApp at about 40%. If your clients are all local and on Messenger, a WhatsApp-only tool is the wrong place to start.
But a large group of Philippine businesses lives on WhatsApp anyway: the ones whose clients are abroad. Resorts in El Nido and Siargao answering guests from Europe and Korea. Dental clinics in Makati and BGC treating balikbayans and medical tourists from the US and Australia. Developers' agents selling condos to OFWs in Dubai, Riyadh and Toronto. Those clients message on WhatsApp, in their own time zone, often while you sleep.
NextReply is a WhatsApp chatbot for the Philippines built for that situation. It answers every message in the client's language, books appointments and calls into Google Calendar, and hands the conversation to your team when a person is needed. Facebook Messenger, where most of your local clients are, is coming soon, and it will run on the same AI front desk.
Works with
- WhatsApp Business Platform
- Google Calendar
- Zapier
- Make
- Google Sheets
- HubSpot via webhook or Zapier
Google Calendar works on every plan. Zapier, Make, Google Sheets and HubSpot connect on the Business plan.
Industries we serve
See all industries
WhatsApp today, more chat apps soon
WhatsApp is live on every plan. Instagram, Messenger and Telegram are coming soon and will use the same services, hours and answers.
- WhatsAppLive
- InstagramComing soon
- MessengerComing soon
- TelegramComing soon
NextReply AI agentLive on WhatsApp
- WhatsApp: Live on every plan, with Coexistence so you keep the Business app on your phone.
- Instagram: Coming soon: DM replies for people who find you through posts, stories and ads.
- Messenger: Coming soon: answers in your Facebook Page inbox with the same services and hours.
- Telegram: Coming soon: bookings and answers for customers who prefer Telegram.
Why time zones decide who gets the booking
When it is 9am in Manila, it is 2am in London and 6pm the previous evening in Los Angeles. Overseas clients ask their questions when it suits them, which is usually when your staff are asleep or off duty. A guest in Germany comparing three resorts in Boracay sends the same message to all three. The one that replies first with rates, availability and a clear next step usually wins.
A WhatsApp AI receptionist in the Philippines closes that gap. NextReply replies within seconds at any hour, answers questions about rates, services, locations and transfers from the information you provide, and books what can be booked: a dental consultation, a dive trip, a video call with a property agent. Anything that needs a person, such as a custom quote or a complaint, goes to your team with a summary, ready for the morning.
- Customer message: “Any slot tomorrow afternoon?”
- AI receptionist: Reads service, date and time
- Checks your calendar: Offers only free slots
- Confirms in the chat: Name, service and time
- Booked: In Google Calendar, owner alerted
Overseas clients on WhatsApp today, local clients on Messenger soon
Many Philippine businesses need both. A dental clinic in Quezon City gets local patients through its Facebook Page and balikbayan patients through WhatsApp. A resort gets Manila weekenders on Messenger and foreign guests on WhatsApp.
Today NextReply covers the WhatsApp side fully, on every plan. Facebook Messenger support is coming soon. When it launches, it will use the same services, FAQs and Google Calendar, so local clients can message your Page the way they always have while overseas clients keep using WhatsApp: one knowledge base, one calendar, one handoff to your team. Messenger replies will follow Meta's rule that businesses reply within 24 hours of the client's last message. The Messenger chatbot page for the Philippines explains what is planned and how to get ready.
Instagram DMs and Telegram are coming soon too. See the channels overview. Until they launch, a WhatsApp button on your Facebook Page and a WhatsApp link in your Instagram bio let clients who prefer instant answers reach the assistant now. Email hello@nextreply.io to hear when Messenger goes live.
Viber is not supported. If most of your clients message you on Viber, NextReply will not cover them today, and we would rather tell you that now than after you sign up.
- WhatsApp: Live / Instagram: Coming soon / Messenger: Coming soon / Telegram: Coming soon
- NextReply AI agent: Live on WhatsApp
- Google Calendar: No double bookings / CRM by webhook: Business plan / Your team: Takes over when needed
English, Taglish and the client's own language
Filipino clients type the way they talk: "Hi po, available pa po ba sa Sat?", "Magkano po?", "Pa-book po ng 2pm." Foreign clients write in English, Korean, Japanese, German or Arabic. NextReply understands all of it and replies in the language the client used, so a Korean diver gets Korean and a Tita in Cebu gets polite Taglish with "po".
Client: "Hi po! Magkano po yung cleaning tapos available pa po ba this Saturday?"
NextReply: "Hi po! Ang cleaning po ay ₱1,500. May slot pa po this Saturday ng 10:00am at 2:30pm with Dr. Reyes. Alin po ang mas okay sa inyo?"
Client: "2:30 po. Maria Santos."
NextReply: "Noted po, Maria! Naka-book na po kayo sa Saturday, 2:30pm with Dr. Reyes. See you po!"
On WhatsApp, clients can also send voice notes and photos. A diver can send a photo of their certification card; a dental patient can send an old X-ray. The AI uses the photo to route the request and passes clinical images to your team without commenting on them.
- مرحبا، عندكم موعد؟ / Olá, tem horário? / Hola, ¿hay cita? / Hi, any slots?
- Detects the language: From a WhatsApp text or voice note
- Replies in that language: You set it up once
How it works: connect, teach, book
- Connect your WhatsApp number. With WhatsApp Coexistence you keep the number your clients already have and can still reply from the WhatsApp Business app on your phone.
- Teach the AI your business. Add services, durations, prices in pesos (and in dollars if you quote foreigners that way), hours, team members and FAQs about location, transfers, payment methods and policies.
- Let it book. The AI collects name, service, date and time, checks your Google Calendar and confirms. You get a notification for every new booking.
More on the flow is on how it works and the appointment booking feature.
- WhatsApp Business app: Keep chatting from your phone
- Same number: Nothing to delete
- NextReply AI: Answers through the platform
One night of messages at a clinic in BGC
Picture a dental clinic near Bonifacio High Street. At 11:20pm Manila time, a patient in California asks whether she can get two implants assessed during a two-week visit home in December. The AI explains your implant consultation process from your FAQ, books a consultation for her first Monday back and tells her that the dentist will confirm the treatment plan after the exam. At 1:05am a Filipino nurse in London asks in Taglish about cleaning prices for his parents in Taguig; the AI quotes the price and books both parents on the same Saturday. At 3:40am an Australian patient asks about veneer costs; the AI shares your starting price and offers a video consultation, then flags the chat because he wants a written quote. At 8:00am your front desk opens to three bookings in the calendar and one chat to answer.
When NextReply is not the right fit
We would rather you choose the right tool than churn after a month. NextReply is probably not for you if:
- Almost all your clients message you on Viber. We do not support Viber.
- You mainly need to send bulk promotions to large lists. NextReply is built for answering and booking, not mass marketing; opt-in campaigns such as feedback and reactivation are coming soon.
- You need online ordering, delivery tracking or a shopping cart. NextReply books time, not products.
- You want a general AI that chats about anything. Meta's rules do not allow that on WhatsApp, and NextReply only talks about your business.
If your business takes appointments, reservations or calls with clients, and those clients reach you on WhatsApp, it is a strong fit today. If they are mostly on Messenger, start on WhatsApp now and add Messenger when it launches.
Quoting in pesos, dollars or both
Foreign clients often think in US dollars, euros or Australian dollars, while your price list is in pesos. You decide how the AI quotes. Many resorts and dental clinics list peso prices with a rough dollar figure for foreign clients, and add a note that the final amount is charged in pesos. Add both to your services and the AI uses the one that fits the client, along with any conditions you set, such as rates that change in peak season or prices that depend on an in-person exam. Keeping these rules written down means every client hears the same answer, whether it is 3pm or 3am.
GCash, Maya and bank transfers: what the AI says
Clients ask how to pay a deposit or a reservation fee. Local clients mention GCash and Maya; overseas clients ask about bank transfers, cards or remittance. NextReply does not process payments. You list your accepted methods and instructions in the FAQ, the AI shares them, and payment screenshots go to your staff to confirm.
When a person takes over
The AI is a business assistant, not a general chatbot. It talks only about your services, prices, schedules and policies. It hands the chat to your team when a client asks for a person, sends a complaint, needs a custom quote or asks something clinical, legal or financial. That keeps you within Meta's 2026 WhatsApp terms, which bar general-purpose AI chatbots but allow business assistants with human handoff. Every handoff arrives with a short summary, so your staff do not need to scroll.
- Unusual request: Complaint, refund or special case
- AI receptionist: Knows when to step back
- Answers from your FAQs: Services, hours and prices / Hands the chat over: Your team is notified
- Your team replies: Same chat, full history
Data Privacy Act compliance basics
The Data Privacy Act of 2012 (Republic Act 10173), enforced by the National Privacy Commission, covers the personal data your business collects through chats. Health information counts as sensitive personal information, so clinics need extra care. Good practice for WhatsApp booking:
- Tell clients that an AI assistant handles bookings and that staff can take over.
- Collect only what the booking needs: name, contact, service, date and time.
- Keep medical details, IDs and financial documents out of the AI's flow.
- Give dashboard access only to staff who need it.
What every plan includes
All plans include the AI receptionist replying 24/7 on WhatsApp, voice-note and photo understanding, multilingual replies, Google Calendar booking, chat handoff and a bookings dashboard with calendar view. Pro adds full conversation history and editable services, hours and FAQs. Business adds unlimited bookings and CRM webhooks with Zapier, Make, HubSpot and Google Sheets. Details are on the features page.
What it costs, with a 7-day free trial
Every plan starts with a 7-day free trial. After that, Starter is $29, Pro is $59 and Business is $99 a month. Prices are in US dollars. At checkout, your card or bank may show an estimate in pesos. Local taxes may apply. Meta charges separately for WhatsApp template messages your business starts, such as marketing campaigns. The Philippines pricing page has the full breakdown.
Plans that grow with your bookings
Every plan starts with a 7-day free trial. Choose by monthly bookings and the tools you connect.
Pro
Most popular$59/month
7-day free trial
For busy teams that review chats and fine-tune answers.
Start 7-day free trialBusiness
$99/month
7-day free trial
For teams that send every booking to their own tools.
Start 7-day free trialPrices are in US dollars. At checkout, your card or bank may show an estimate in your local currency. Local taxes may apply.
Questions people ask
Is WhatsApp worth it in the Philippines if most customers use Messenger?
For local-only businesses, Messenger matters more, and NextReply's Messenger support is coming soon. WhatsApp is worth it today when your clients are abroad: foreign guests, balikbayan and medical tourists, and OFW buyers.
Does NextReply support Viber?
No. Viber is not supported. NextReply works on WhatsApp today, and Facebook Messenger, Instagram DMs and Telegram are coming soon.
Can the AI reply in Taglish?
Yes. It understands Taglish and English and replies in the client's language, including "po" for polite local replies, and in other languages for foreign clients.
Can I keep my WhatsApp Business app?
Yes. WhatsApp Coexistence lets you connect your current number and keep using the app on your phone alongside the AI.
Can clients pay through GCash or Maya in the chat?
NextReply does not process payments. It shares the payment instructions you provide, and your staff confirm payments.
Is an AI chatbot allowed on WhatsApp?
Yes for business assistants. Meta's 2026 terms bar general-purpose AI chatbots, but booking and customer-service assistants with human handoff, like NextReply, are allowed.
Is there a free trial?
Yes. Every plan has a 7-day free trial. After that, plans are $29, $59 or $99 a month in US dollars; your card or bank may show an estimate in pesos at checkout. Meta's template message fees are separate.
How does NextReply handle the Data Privacy Act?
It is designed to collect only booking details and hand sensitive matters to staff. Your business remains the personal information controller, so check your obligations under RA 10173.
Every WhatsApp message answered, every free slot offered
Start your 7-day free trial, connect your WhatsApp number and add your services and hours. NextReply answers and books around the clock.