Starter
$29/month
7-day free trial
For one team that wants every chat answered and booked.
Start 7-day free trial
AI receptionist for WhatsApp
Your AI front desk on WhatsApp. Never miss a booking again.
NextReply answers every WhatsApp message in seconds, books appointments into Google Calendar and passes tricky chats to your team, day and night.
- WhatsAppLive
- InstagramComing soon
- MessengerComing soon
- TelegramComing soon
- Books straight into Google Calendar
- Keep your WhatsApp Business app
- Replies in your customer’s language
Setup guide video · 2 min
Watch NextReply go live on WhatsApp in 2 minutes
A short walkthrough of the real app, from creating your account to the AI answering customers on WhatsApp. You can follow along during your 7-day free trial.
What the video shows
- Create your account at app.nextreply.io
- Connect your WhatsApp number through Meta
- Set up your AI receptionist: name, tone, language, opening hours and handover to a person
- Add your services
- Add your knowledge and FAQs
- Choose a plan ($29, $59 or $99 a month) and start the 7-day free trial, with checkout by Stripe
- You’re live: the AI replies 24/7 and books appointments into your calendar
Live in three steps
Connect your number
Link your WhatsApp Business number. Instagram, Messenger and Telegram are coming soon.
Teach it your business
Add services, prices, working hours and FAQs, then choose how the assistant sounds.
It answers and books
Customers get replies in seconds, bookings land in Google Calendar and you get a notification for each one.
NextReply at a glance
- 24/7Replies on WhatsApp
- 7 daysFree trial on every plan
- $29Per month to start
- MultilingualReplies in your customer’s language
What your AI receptionist handles every day
Think about the messages your team answers by hand. Most fall into a handful of types, and the assistant covers all of them:
- Booking requests. It collects the customer's name, the service, the date and the time, checks availability and confirms in the chat. Read more about WhatsApp appointment booking.
- Price and service questions. "How much is a full set?" "Do you do root canals?" "Is parking free?" It answers from the knowledge base you write, so the answer is yours, not a guess.
- Voice notes and photos. Many customers would rather talk than type. On WhatsApp, the assistant understands voice notes and pictures, so a photo of a dripping pipe or a screenshot of a hairstyle becomes useful context, not a dead end.
- Any language. It replies in the language the customer writes in. An English-speaking owner can serve Arabic, Spanish, Hindi or Portuguese speakers without hiring for it.
- Handoff. Complaints, refunds, medical questions and anything outside its brief go to a human. You decide the rules.
Every capability is described in detail on the features page, including the dashboard where you see bookings in a calendar view.
An AI receptionist for WhatsApp that answers, books and hands over
NextReply is an AI receptionist for WhatsApp. It reads every message that reaches your business number, replies within seconds, answers questions about prices, hours and services, and books the appointment straight into your Google Calendar. When a conversation needs a person, it passes the chat to your team with the context already written down.
Most service businesses do not lose customers because their work is poor. They lose them because a message sat unread for three hours while the owner was cutting hair, treating a patient or showing a flat. By the time someone replies, the customer has booked somewhere that answered first. A WhatsApp AI receptionist closes that gap. It works at 2am, on public holidays and during your busiest Saturday, and it never forgets to ask for the customer's name.
We built NextReply for appointment businesses: salons and barbers, dental practices, clinics, spas, gyms, tutors, garages and home-service teams. It is not a broadcast tool and it is not a general chatbot. It is a front desk that knows your services, your opening hours and your calendar, and it does one job well: turning messages into confirmed bookings.
- WhatsAppLive
- InstagramComing soon
- MessengerComing soon
- TelegramComing soon
Works with
- WhatsApp Business Platform
- Google Calendar
- Zapier
- Make
- Google Sheets
- HubSpot via webhook or Zapier
Google Calendar works on every plan. Zapier, Make, Google Sheets and HubSpot connect on the Business plan.
Industries we serve
See all industries
Automotive & workshopsDrivers describe the problem in a voice note or send a dashboard photo; NextReply books the…
WhatsApp today, more chat apps soon
WhatsApp is live on every plan. Instagram, Messenger and Telegram are coming soon and will use the same services, hours and answers.
NextReply AI agentLive on WhatsApp
- WhatsApp: Live on every plan, with Coexistence so you keep the Business app on your phone.
- Instagram: Coming soon: DM replies for people who find you through posts, stories and ads.
- Messenger: Coming soon: answers in your Facebook Page inbox with the same services and hours.
- Telegram: Coming soon: bookings and answers for customers who prefer Telegram.
How the WhatsApp AI front desk works in three steps
You do not build flows, draw decision trees or maintain automation recipes. You set the assistant up once, and it handles the conversation itself.
- Connect your WhatsApp number. Link the number your customers already use. With WhatsApp Coexistence you keep the WhatsApp Business app on your phone, so nothing changes for your staff on day one.
- Tell it about your business. Add your services, durations, prices, team members, opening hours and the questions people ask most. Give it a name and a tone of voice that sounds like you.
- Let it book. When a customer writes "Can I get a beard trim Thursday after 6?", the assistant checks your calendar, offers free slots, collects the details and confirms. You get an instant notification for every new booking.
The full walk-through, with screenshots of each screen, is on the how it works page. Most owners finish setup in one sitting.
- Customer message: “Any slot tomorrow afternoon?”
- AI receptionist: Reads service, date and time
- Checks your calendar: Offers only free slots
- Confirms in the chat: Name, service and time
- Booked: In Google Calendar, owner alerted
Why a WhatsApp AI chatbot for business beats a busy phone line
WhatsApp is where a large share of customers already start the conversation, especially in the UK, the Gulf, South Asia, Latin America and much of Africa. They message because it is quick, it does not interrupt their day, and they can do it at 11pm on the sofa. The trouble is that a message feels urgent to the customer and invisible to a team with its hands full.
Phone-based AI receptionists solve a different problem. They answer calls with a synthetic voice, which suits businesses that live on the phone. A WhatsApp AI chatbot for business suits the many owners whose phone barely rings but whose chats never stop. Text also leaves a record: the booking, the price quoted and the customer's request all sit in the chat for both sides to check later.
DIY automation versus a ready front desk
You can wire WhatsApp to a calendar with a no-code automation tool and a language model. Plenty of tutorials show how. In practice these builds break when an API changes, when a customer asks something the flow did not expect, or when the person who built it leaves. NextReply is a finished product: the booking logic, calendar checks, language handling and handoff come ready, and we maintain them.
Keep the WhatsApp Business app you already use
The most common worry we hear is "Will I lose my chats or my number?" You will not. NextReply supports Meta's Coexistence set-up, which lets one number run on the WhatsApp Business app and the WhatsApp Business Platform at the same time. Your team keeps replying from the app on their phones, and the AI front desk works alongside them on the same number.
That means no new number to print on your shop window, no lost history with regular customers and no retraining for staff. If you want to take over a chat yourself, you simply reply from the app. The WhatsApp Coexistence page explains the set-up and the few app features Meta changes on a coexisting number.
- WhatsApp Business app: Keep chatting from your phone
- Same number: Nothing to delete
- NextReply AI: Answers through the platform
WhatsApp today; Instagram, Messenger and Telegram coming soon
WhatsApp is the product. It is live on every plan, and it is where most bookings happen anyway. But customers do not all arrive the same way: a salon client spots a reel and sends a DM on Instagram, a homeowner clicks a Facebook ad and opens Messenger, and a tutoring family in some markets prefers Telegram. Instagram, Messenger and Telegram are coming soon to NextReply, planned to use the same services, prices, FAQs and calendar. They are not live yet.
In the meantime, send those customers to WhatsApp: add the WhatsApp button to your Instagram profile and Facebook Page, run ads that open a WhatsApp chat and pin a WhatsApp link in your Telegram channel. Once they are on WhatsApp, the assistant answers, understands their voice notes and photos, and books. See the channels overview for each channel's status.
- WhatsApp: Live / Instagram: Coming soon / Messenger: Coming soon / Telegram: Coming soon
- NextReply AI agent: Live on WhatsApp
- Google Calendar: No double bookings / CRM by webhook: Business plan / Your team: Takes over when needed
Built around how appointment businesses actually work
A dentist does not book like a barber, and a garage does not book like a spa. We wrote separate playbooks for each sector so the assistant asks the right questions:
- Salons and barbers: which stylist, which service, how long, and when they last came in.
- Dental clinics: checkups, hygiene visits and emergency slots, with clinical questions always passed to staff.
- Gyms: trial sessions, class spaces and membership questions late at night.
- Real estate: budget, area and move-in date before a viewing is booked.
- Home services and garages: photos and voice notes that describe the problem before the visit.
Browse every sector on the industries page. A salon on Dubai's Al Wasl Road, a barber in Manchester and a dental practice in Lahore's DHA all face the same pattern: messages peak when the team is busiest.
A business assistant with a human behind it
Meta's WhatsApp Business Solution Terms, updated for 2026, do not allow general-purpose AI chatbots on the platform. Assistants that do a defined business job, such as booking, customer support and notifications, remain allowed. NextReply is that kind of assistant. It answers about your business only, from information you give it, and it hands the conversation to your team when it should.
You set the handoff rules. Common ones: a customer asks for a person, a complaint or refund comes up, a health or legal question appears, or a booking needs a manager's approval. When that happens, the assistant tells the customer someone will follow up, stops replying in that chat and alerts your team. Nothing gets stuck in a loop.
- Unusual request: Complaint, refund or special case
- AI receptionist: Knows when to step back
- Answers from your FAQs: Services, hours and prices / Hands the chat over: Your team is notified
- Your team replies: Same chat, full history
You stay in control of every booking
An assistant that books on your behalf has to be easy to check. Every new booking triggers an instant notification to the owner, so you know the moment a slot is taken. The bookings dashboard shows the week in a calendar view, with the customer's name, the service and the chat that produced the booking one click away.
You also decide what the assistant may and may not do. Set the working hours it can offer, the team members who perform each service, and the topics that always go to a person. On Pro and Business you can edit services, hours and FAQs yourself whenever you like, and the next reply uses the new details. Those plans also keep full conversation history, which helps you spot questions that keep coming up and add better answers to the knowledge base.
If a customer wants to change or cancel, they say so in the chat and your handoff rules decide what happens next, so a person on your team can approve the change with the booking details already in front of them. Nothing happens behind your back, and nothing waits for Monday morning.
Pricing that follows your bookings, not your seats
NextReply has three plans, priced in US dollars at the same rate in every country, and every plan starts with a 7-day free trial. Starter costs $29 a month, Pro $59 and Business $99. Prices are in US dollars. At checkout, your card or bank may show an estimate in your local currency. Local taxes may apply.
| Plan | Price | Bookings per month | Best for |
|---|---|---|---|
| Starter | $29/month | Up to 500 | Single-location salons, clinics and studios |
| Pro | $59/month | Up to 1,500 | Busy teams that review past chats and edit services often |
| Business | $99/month | Unlimited | Teams sending bookings to a CRM via webhook, Zapier or Make |
Every plan includes 24/7 replies on WhatsApp, voice-note and photo understanding, multilingual replies, Google Calendar booking, chat handoff and the bookings dashboard. Full details, including how WhatsApp message fees work, are on the pricing page.
What to prepare before you start your free trial
Setup is faster when you have three things ready. First, a clean list of services with durations and prices. Second, your opening hours, your team list and any rules such as "color appointments only with senior stylists". Third, the ten questions your team answers most often, written the way you would answer them on WhatsApp.
Then start your 7-day free trial, connect your number, test the assistant with a few messages from a friend's phone and switch it on. Watch the first week of conversations in the dashboard and tweak answers where needed. Most owners find that a handful of edits in the first few days is all it takes before the assistant sounds like a member of the team, and the trial gives you that whole first week before you pay anything. Questions first? Email hello@nextreply.io.
Plans that grow with your bookings
Every plan starts with a 7-day free trial. Choose by monthly bookings and the tools you connect.
Pro
Most popular$59/month
7-day free trial
For busy teams that review chats and fine-tune answers.
Start 7-day free trialBusiness
$99/month
7-day free trial
For teams that send every booking to their own tools.
Start 7-day free trialPrices are in US dollars. At checkout, your card or bank may show an estimate in your local currency. Local taxes may apply.
Questions people ask
Is there a free trial?
Yes. Every plan, Starter, Pro and Business, comes with a 7-day free trial. Connect your WhatsApp number, add your services and let the assistant answer and book real customers before you pay.
What is an AI receptionist for WhatsApp?
It is software that answers the messages sent to your business WhatsApp number, replies to common questions, books appointments into your calendar and hands harder conversations to a person. NextReply does this 24 hours a day, using the services, prices and FAQs you give it.
Is NextReply allowed under WhatsApp's 2026 rules on AI chatbots?
Meta's terms bar general-purpose AI chatbots, not business assistants. NextReply answers only about your business, books appointments and hands chats to your team, which is the customer-service use the terms allow. We recommend reading the WhatsApp Business Solution Terms linked on this page.
Will I have to stop using the WhatsApp Business app?
No. Through WhatsApp Coexistence you keep the app on the same number and keep replying from it. NextReply works alongside you, and you can step into any conversation at any time.
Which languages does the assistant reply in?
It replies in the language the customer writes in, so you can serve customers in English, Arabic, Spanish, Portuguese, Hindi, Urdu and many other languages without writing separate scripts for each.
Can customers send voice notes or photos?
Yes, on WhatsApp. The assistant understands voice notes and images, so a customer can describe a problem out loud or send a reference photo and still get a useful reply and a booking.
Does it work on Instagram, Messenger and Telegram too?
Not yet. NextReply works on WhatsApp today, on every plan. Instagram DMs, Facebook Messenger and Telegram are coming soon. Until then, add WhatsApp buttons to your Instagram and Facebook profiles so those customers can book.
Do I need a developer to set it up?
No. You connect your number, fill in your services, hours and FAQs, and link Google Calendar. There are no flows to build. CRM and webhook connections on the Business plan are point-and-click as well.
Every WhatsApp message answered, every free slot offered
Start your 7-day free trial, connect your WhatsApp number and add your services and hours. NextReply answers and books around the clock.