Connect NextReply to the tools you already run on

Many messaging tools advertise long lists of native integrations. In practice, a lot of those are thin connectors that sync one or two fields and break quietly when the other app changes. We chose a different approach: one native integration where it matters most, Google Calendar, which we build and maintain deeply, and one reliable, testable webhook for everything else.

The webhook route has practical advantages for a small business. You can connect tools we have never heard of, including local CRMs and industry software that only exist in your country, as long as they accept webhooks or have a Zapier or Make app. You control exactly which fields go where. And when something changes, you can see it in the testing dashboard instead of discovering it weeks later.

• A lettings agency sends every booked viewing to HubSpot with budget and area, and posts it to the agents' Slack channel.
• A salon group adds every booking to a Google Sheet per branch so the owner can compare locations each Monday.
• A home-services company creates a job in its dispatch tool from each booking, with the customer's address and requested time.
• A tutoring center adds trial-lesson bookings to its enrolment spreadsheet and notifies the head of department.
• A clinic group logs appointment requests in its CRM so the call center can see them alongside phone bookings.

Once every booking reaches a sheet or a CRM, simple reports become possible without anyone typing data. Owners commonly track bookings per day and per hour, which shows how many arrive outside opening hours; bookings per service, which shows what customers actually ask for; bookings per staff member or branch; and, where your set-up records it, which channel each booking came from. A Monday-morning look at those numbers tells you where to add staff, which services to promote and whether your evening coverage is paying off.

Every plan starts with a 7-day free trial, and that week is the right time to prove an integration before customers depend on it. On Starter or Pro, connect Google Calendar on day one, send yourself three or four booking requests on WhatsApp and check that each one lands on the right staff member's calendar with the right duration. On Business, open the webhook testing dashboard, send a test booking and follow it through Zapier or Make into your CRM or sheet. Check field by field: name, number, service, date, time and staff member. Fix any mapping problems while the volume is low, then let real bookings flow. Plans are $29, $59 and $99 a month in US dollars, and local taxes may apply. If something does not map the way you expect, email support@nextreply.io with a screenshot of the test payload and we will help you sort it out.