A WhatsApp receptionist that understands 'Kal 5 baje?'

Pakistani owners who want WhatsApp automation usually find three options. A freelancer can build a custom bot, often with a menu of numbered buttons ("Press 1 for timings"). It costs a one-off fee, then needs fixing every time something changes, and customers rarely press the buttons anyway. A WhatsApp API provider can sell you broadcasts and a shared inbox, which is useful for promotions but still needs a person to answer each booking. Or you can use an AI receptionist that reads free-text Roman Urdu and voice notes and books by itself.

NextReply is the third option. There is no menu tree to design and nothing to code: you add your services, prices, timings, staff and FAQs in plain language, and the assistant holds the conversation. When you change a rate before Eid, you edit one line. When a new stylist joins, you add her calendar.

No-shows hurt clinics and salons everywhere, and they hurt more on a Saturday evening or the week before Eid. Many start with a booking that was never clear in the first place. NextReply ends every booking with a written confirmation in the same WhatsApp chat: the service, the doctor or stylist, the day and the exact time. If the customer cannot come, she replies "kal nahi ho sakega, parson?" and the assistant moves her to a free slot, so the old one is freed for someone else.

Automatic appointment reminders are coming soon. They are built and waiting for Meta's template approval; when they launch they will be WhatsApp template messages billed by Meta per message, sent only to customers who agree to receive them.

1. Service list with rates in rupees, including any hair-length or package pricing.
2. Staff and timings: each doctor's or stylist's days, shifts and Jummah break.
3. FAQs: address with a landmark ("near Liberty Market", "opposite the petrol pump"), parking, payment options at the counter, advance-payment rules for bridal bookings.
4. Handoff topics: lab reports, complaints, custom bridal quotes, corporate bookings.

Then send your own number a Roman Urdu message and a voice note to test it. Most businesses are live the same day.

Pakistan does not yet have a comprehensive personal data protection law in force; a Personal Data Protection Bill has been under discussion for several years, and the Prevention of Electronic Crimes Act 2016 covers some misuse of data. Customers still expect discretion, especially patients and bridal clients. NextReply is designed to collect only what a booking needs, never asks for CNIC numbers or card details in chat, passes medical questions to staff and lets you control who can read conversations.

Every plan starts with a 7-day free trial. Prices are in US dollars and are the same in every country. At checkout, your card or bank may show an estimate in rupees. Local taxes may apply.

No per-agent fees. Urdu, Roman Urdu and English replies, WhatsApp voice notes and Google Calendar booking are on every plan. Paying in dollars usually means a card enabled for international payments. See Meta's message charges and payment questions on the Pakistan pricing page, every capability on the features page, or how it works.