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NextReply Malaysia
Your WhatsApp front desk, open 24/7 in BM, English and 中文
An AI front desk on WhatsApp that answers in BM, English or Chinese, books appointments into Google Calendar and hands chats to your team when needed. Free for 7 days on every plan.
- WhatsAppLive
- InstagramComing soon
- MessengerComing soon
- TelegramComing soon
- Books straight into Google Calendar
- Keep your WhatsApp Business app
- Replies in your customer’s language
Setup guide video · 2 min
Watch NextReply go live on WhatsApp in 2 minutes
A short walkthrough of the real app, from creating your account to the AI answering customers on WhatsApp. You can follow along during your 7-day free trial.
What the video shows
- Create your account at app.nextreply.io
- Connect your WhatsApp number through Meta
- Set up your AI receptionist: name, tone, language, opening hours and handover to a person
- Add your services
- Add your knowledge and FAQs
- Choose a plan ($29, $59 or $99 a month) and start the 7-day free trial, with checkout by Stripe
- You’re live: the AI replies 24/7 and books appointments into your calendar
Live in three steps
Connect your number
Link your WhatsApp Business number. Instagram, Messenger and Telegram are coming soon.
Teach it your business
Add services, prices, working hours and FAQs, then choose how the assistant sounds.
It answers and books
Customers get replies in seconds, bookings land in Google Calendar and you get a notification for each one.
NextReply at a glance
- 24/7Replies on WhatsApp
- 7 daysFree trial on every plan
- $29Per month to start
- MultilingualReplies in your customer’s language
Who uses a WhatsApp AI chatbot in Malaysia
NextReply suits any business that books time with customers. Malaysian examples we built pages for:
- Clinics and dental practices: GP clinics, panel clinics and klinik pergigian taking appointments for scaling, braces consultations and check-ups. See WhatsApp booking for clinics in Malaysia and the general dental clinic page.
- Salons and aesthetic clinics in KL, PJ and JB, where clients send reference photos and ask prices at night. See salons and aesthetic clinics.
- Tuition centres answering parents about SPM, IGCSE and trial classes. See tuition centres.
- Gyms, spas, car workshops, home services and property agents, covered on the main industries page.
Each of these uses the same core: answer, book, confirm, hand off. What changes is the knowledge you give the AI and the way it talks.
A WhatsApp chatbot for Malaysia that books appointments in three languages
In Malaysia, WhatsApp is not one channel among many. Infobip's 2026 country data puts WhatsApp at roughly 90% of phone users, ahead of Telegram and Messenger. Customers WhatsApp the clinic, the salon, the tuition centre and the car workshop before they think of calling. That makes the question for most SMEs simple: who answers all those chats, especially at 11pm, on a Sunday or during a long public-holiday weekend?
NextReply is a WhatsApp chatbot for Malaysia that works as an AI front desk. It replies in the customer's own language, whether that is Bahasa Melayu, English, Mandarin or a Manglish mix of all three. It answers questions about your prices, hours and location, books appointments straight into Google Calendar, and hands the conversation to your staff when a person is needed. It is trained only on your business, not the open internet, and it never pretends to be a general chatbot.
This page covers how Malaysian businesses use it, what the AI can and cannot do, how it fits with the WhatsApp Business app you already use, what the PDPA means for your chats, and what it costs.
Works with
- WhatsApp Business Platform
- Google Calendar
- Zapier
- Make
- Google Sheets
- HubSpot via webhook or Zapier
Google Calendar works on every plan. Zapier, Make, Google Sheets and HubSpot connect on the Business plan.
Industries we serve
See all industries
WhatsApp today, more chat apps soon
WhatsApp is live on every plan. Instagram, Messenger and Telegram are coming soon and will use the same services, hours and answers.
- WhatsAppLive
- InstagramComing soon
- MessengerComing soon
- TelegramComing soon
NextReply AI agentLive on WhatsApp
- WhatsApp: Live on every plan, with Coexistence so you keep the Business app on your phone.
- Instagram: Coming soon: DM replies for people who find you through posts, stories and ads.
- Messenger: Coming soon: answers in your Facebook Page inbox with the same services and hours.
- Telegram: Coming soon: bookings and answers for customers who prefer Telegram.
BM, English and 中文: replies in the language your customer chose
A dental clinic in Cheras might get "Boleh buat appointment scaling Sabtu pagi?" at 9am, "Hi, do you do braces consultation?" at noon and "请问星期天有开吗?" at night. Many Malaysian businesses solve this by hiring front-desk staff who speak all three languages, then struggle when that person is on leave.
NextReply detects the language of each message and replies in it automatically. You write your service list and FAQs once, in English or BM, and the AI answers in Malay, English, Chinese, Tamil or another language the customer uses. It also copes with the mixed messages Malaysians actually send:
Customer: "Hi boss, esok ada slot tak for haircut? Around 3pm can?"
NextReply: "Hi! Esok ada slot pukul 3:00pm dan 4:30pm dengan Jason. Haircut for men is RM35. Nak saya bookkan 3:00pm?"
Customer: "Ok can, nama Faiz."
NextReply: "Done, Faiz. Booked for tomorrow 3:00pm with Jason. See you!"
Voice notes work the same way. Plenty of uncles and aunties prefer to talk rather than type, and the AI understands the voice note and replies in text. Customers can also send photos, such as a picture of a damaged tooth, a car's dashboard warning light or a hairstyle, and the AI uses it to pick the right service or pass the case to your team.
- مرحبا، عندكم موعد؟ / Olá, tem horário? / Hola, ¿hay cita? / Hi, any slots?
- Detects the language: From a WhatsApp text or voice note
- Replies in that language: You set it up once
How the AI receptionist works on WhatsApp
Setting up a WhatsApp AI receptionist in Malaysia takes three steps, explained in full on the how it works page:
- Connect your WhatsApp number. With WhatsApp Coexistence you keep your current number and can keep replying from the WhatsApp Business app on your phone. Nothing gets deleted. See how Coexistence works.
- Teach the AI your business. Add services, durations, prices in RM, opening hours, team members, address and the FAQs you answer every day. Set its personality: friendly and casual for a barber in SS2, polished for an aesthetic clinic near Pavilion Kuala Lumpur.
- Let it book. The AI collects name, service, date and time, checks your Google Calendar and confirms the slot instantly. You get a notification for every new booking.
The booking flow for Malaysian businesses is described step by step on our WhatsApp appointment booking page for Malaysia.
- Customer message: “Any slot tomorrow afternoon?”
- AI receptionist: Reads service, date and time
- Checks your calendar: Offers only free slots
- Confirms in the chat: Name, service and time
- Booked: In Google Calendar, owner alerted
Covering nights, weekends and Malaysia's many public holidays
Malaysia has more public holidays than most countries: national days plus state holidays, Hari Raya Aidilfitri, Chinese New Year, Deepavali, Christmas, Wesak and more. Each long weekend brings a spike of chats from people who suddenly have time to plan: "Raya ni buka tak?", "CNY day 3 got open?", "Can book facial before Deepavali?"
A human team cannot reply to all of those while also enjoying the holiday. NextReply can. You set special hours for each festival, and the AI tells customers exactly when you reopen and books them into the first available days after the break. Businesses that stay open over the holidays can let the AI fill the extra slots without staff checking their phones during open house.
Nights matter just as much. Malaysians run errands after work, and messages to clinics around Bangsar and Mont Kiara or salons in Bukit Bintang keep arriving well after closing. An unanswered chat at 10:45pm is usually a booking for a competitor by morning.
Why not just use the WhatsApp Business app's auto-reply?
The free WhatsApp Business app gives you a greeting message, an away message and quick replies. They are useful, but they only send fixed text. An away message that says "We are closed, we will reply tomorrow" tells the customer to go elsewhere. Quick replies still need someone to tap them.
An AI receptionist reads what the customer actually asked and answers it. If someone in Subang Jaya asks "Ada slot Sabtu for two people, hair wash and blow?", the AI checks Saturday, finds two stylists free at the same time and books both. If they ask whether you accept a particular panel or e-wallet, it answers from your FAQ. If the question is complicated, a complaint or anything sensitive, it passes the chat to a person.
Some Malaysian businesses also try catalog-based AI features inside the WhatsApp Business app. These can answer basic product questions, but they do not book into your calendar, keep a bookings dashboard or connect to your CRM. NextReply is built for the booking part.
A typical day of chats for a KL business
Picture a physiotherapy centre near Mid Valley Megamall. At 7:10am a patient sends a voice note in Malay asking to move today's session. The AI understands it and passes the reschedule request to the front desk with the booking attached. At 1pm, during lunch rush, three new patients ask about prices for sports massage and back pain assessment; all three get answers and two book. At 9:40pm a parent asks in Chinese whether her teenage son can come after school on Thursday; the AI books 5pm. At 11:15pm someone asks about a workplace injury claim, and the AI tells them a staff member will follow up in the morning and flags the chat. When the team arrives, the new bookings are already in the calendar, the reschedule request is waiting with its details, and only one chat needs a real conversation.
Instagram, Messenger and Telegram: coming soon
WhatsApp is the main channel and, today, the only one NextReply runs on. It is live on every plan, and booking, voice notes and photos all work there. But Malaysian customers also find you elsewhere. Telegram is the second most used chat app in Malaysia, many younger customers DM businesses on Instagram after seeing a post, and Facebook Page messages still bring enquiries from older customers and from click-to-Messenger ads.
Instagram DMs, Facebook Messenger and Telegram are coming soon. When they launch, they will use the same knowledge base and the same calendar as WhatsApp, so there is one set of answers and one diary. A few platform rules will apply:
- Instagram and Messenger replies work inside Meta's 24-hour window after the customer's last message.
- Telegram bots can only reply after the customer starts the chat.
- Every channel will hand off to your team in the same way.
Until then, put a WhatsApp link in your Instagram bio, on your Facebook Page and in your Telegram channel description. Email hello@nextreply.io to hear when each channel goes live, or read the channels overview.
- WhatsApp: Live / Instagram: Coming soon / Messenger: Coming soon / Telegram: Coming soon
- NextReply AI agent: Live on WhatsApp
- Google Calendar: No double bookings / CRM by webhook: Business plan / Your team: Takes over when needed
PDPA 2010 and customer chats
Malaysian businesses that handle customer data in commercial transactions must follow the Personal Data Protection Act 2010 (Akta Perlindungan Data Peribadi). The Act was amended in 2024, and the changes that took effect during 2025 added duties such as notifying data breaches and, for many organisations, appointing a data protection officer. For a WhatsApp booking assistant, good practice is straightforward:
- Tell customers that an AI assistant handles the first reply and bookings, and that staff can take over.
- Collect only what the booking needs: name, phone number, service, date and time.
- For clinics, keep medical questions with staff. The AI books; it does not advise.
- Limit dashboard access to the staff who need it, and remove ex-employees promptly.
The official PDPA summary on the MyGOV portal (linked below) is a good starting point, and your own adviser should confirm what applies to your business.
Is an AI chatbot allowed on WhatsApp in 2026?
Yes, for business purposes. Meta's WhatsApp Business Solution terms no longer allow general-purpose AI chatbots, the "ask me anything" kind. Assistants that serve a specific business, such as booking appointments, answering questions about its services and sending updates, remain allowed, especially when a human can take over. NextReply is built that way: it only talks about your business, and handoff to your team is part of every flow.
- Unusual request: Complaint, refund or special case
- AI receptionist: Knows when to step back
- Answers from your FAQs: Services, hours and prices / Hands the chat over: Your team is notified
- Your team replies: Same chat, full history
What you get on every plan
All three plans include the AI receptionist replying 24/7 on WhatsApp, voice-note and photo understanding, multilingual replies, Google Calendar booking, chat handoff to your team and a bookings dashboard with calendar view. Pro adds full conversation history, chat review and editable services, hours and FAQs, plus priority support. Business adds unlimited bookings, CRM webhooks, Zapier, Make, HubSpot and Google Sheets connections, and dedicated onboarding. The full list is on the features page.
Price in US dollars, with a 7-day free trial
Every plan starts with a 7-day free trial. After that, Starter is $29, Pro is $59 and Business is $99 a month. Prices are in US dollars. At checkout, your card or bank may show an estimate in your local currency, and the ringgit amount on your statement depends on your bank's exchange rate. Local taxes may apply. Meta charges for WhatsApp template messages separately at its own rates. The Malaysia pricing page sets out what each plan includes and how Meta fees work. If you are comparing tools Malaysian SMEs already know, our comparison page goes through booking, voice notes and cost side by side.
Plans that grow with your bookings
Every plan starts with a 7-day free trial. Choose by monthly bookings and the tools you connect.
Pro
Most popular$59/month
7-day free trial
For busy teams that review chats and fine-tune answers.
Start 7-day free trialBusiness
$99/month
7-day free trial
For teams that send every booking to their own tools.
Start 7-day free trialPrices are in US dollars. At checkout, your card or bank may show an estimate in your local currency. Local taxes may apply.
Questions people ask
Can the chatbot reply in Malay, English and Chinese?
Yes. NextReply detects the language of each message and replies in it, including Bahasa Melayu, English and Chinese, as well as mixed Manglish messages. You only write your FAQs once.
Do I need to change my WhatsApp number?
No. With WhatsApp Coexistence you connect your existing WhatsApp Business number and can keep using the app on your phone alongside the AI.
Can it work during Hari Raya, Chinese New Year and other public holidays?
Yes. You set special hours for each holiday. The AI tells customers when you reopen and books them into the first free slots after the break, or fills holiday slots if you stay open.
Is an AI chatbot allowed on WhatsApp?
Business assistants are allowed. Meta's 2026 terms bar general-purpose AI chatbots, but booking and customer-service assistants with human handoff, like NextReply, fit the rules.
Does it understand voice notes?
Yes, on WhatsApp. Customers can send voice notes or photos, and the AI understands them and replies in text in the customer's language.
Does NextReply work on Telegram and Instagram too?
Not yet. WhatsApp is live today; Instagram DMs, Facebook Messenger and Telegram are coming soon and will share the same knowledge base and calendar. Email hello@nextreply.io to hear when they launch.
How much does it cost, and is there a free trial?
Every plan has a 7-day free trial. Then it is $29, $59 or $99 a month in US dollars; your card or bank may show an estimate in ringgit at checkout. Meta's WhatsApp template message fees are separate.
What about PDPA?
Collect only booking details, tell customers an AI assistant replies first, and keep medical or sensitive matters with staff. Check the 2024 PDPA amendments with your adviser.
Every WhatsApp message answered, every free slot offered
Start your 7-day free trial, connect your WhatsApp number and add your services and hours. NextReply answers and books around the clock.